Credit card fraud

Paltalk is an international online chat service that accepts online credit card payments for our subscription services.

At times users may use stolen credit card information to pay for Paltalk services. This makes both the owner of the credit card and Paltalk a victim of credit card fraud.

Paltalk will promptly refund any charges to your credit card upon notification within a reasonable time period.  Please report all unauthorized charges within 30 to 90 days.

Please DO NOT file a dispute about the charge with your credit card company until you have tried to get a refund directly from Paltalk.  We will make every effort to give you a prompt refund for any funds that have been charged to your account.  If you file a dispute it can actually delay your refund and cause Paltalk to pay extra 'charge back' fees. Since Paltalk is also a victim, it is in our interest to do everything we can to reduce fraud and issue a prompt refund so that we avoid extra fees and penalties.

If you feel you are the victim of credit card fraud please call our office during normal business hours at 212-520-7000 (select Option #3) for a prompt refund, or use our live help button located below to contact us

You may wish to inform your credit card company that your card number has been stolen to prevent further fraudulent use of your card.