Lost passwords & forgotten secret questions and answers
 


If you have forgotten your password, please click HERE to receive it by email.  This is an instant automated process.
If you have registered with a bogus email address, or have failed to keep your email address up to date you may not be able to use this process.

Extended support for subscribers in good standing:
If you are a Paltalk Plus or Paltalk Extreme subscriber, or if you have a premium room, you can email technical support to inquire about payments or refunds, request passwords, and  get help with forgotten secret questions and answers.

This following selections will direct you to forms that are sent into our email ticketing system.  When requesting help be sure to specify the method of payment you used and enter all of the required information into the forms.  Also be sure to select the type of problem you are having using the 'subject' menu.

You should receive a reply to your request within 48 hours.

Please select your payment type: 

  • click HERE if you paid by credit or debit card
  • click HERE if you paid by Western Union
  • click HERE if you paid by PayPal
  • click HERE if you paid by check or money order

If you are not a subscriber but can still log in because you have saved your password on the log in screen, you can change your password and update your email address.

step 1
log in to paltalk

step 2
select 'setup preferences' from the file menu on the pal list window

step 3
select 'manage accounts' from the left hand pane of the setup preferences window

step 4
click on the 'change password' link that appears near the top of the right hand pane of the setup preferences window

Your browser will open and you will be logged into the 'mypaltalk' web site.  You will see a number of options on the web page that will allow you to change your password, update your email address, or enable or disable the nickname security feature.

If you select any of these features you will be asked to correctly answer the 'secret question' that you set when you registered your account.  If you do not remember this information you will not be able to proceed and we cannot help you with retrieving your account.  Since this is a non-subscribed account it is no real loss since you can always register a new nickname and log into Paltalk with the new nickname.   Please be sure that you save or print your registration information for your new account for future reference.

see your account